Shipping policy

ISOHOPE offers shipping to customers within the United States and select international destinations. Please review this policy carefully before placing an order.

1. Order Processing Time

All ISOHOPE products are made to order.

  • Orders are typically processed within 2–5 business days
  • Processing time does not include shipping time
  • Orders are not processed on weekends or holidays

Once your order enters production, it cannot be modified or canceled.

2. Shipping Rates & Methods

Shipping costs are calculated at checkout based on:

  • Destination
  • Shipping method selected
  • Package weight and size

Available shipping options and estimated delivery times are displayed at checkout.

3. Estimated Delivery Times

Estimated delivery times include processing + shipping and typically range from:

  • United States: 5–10 business days
  • International: 10–30 business days

Delivery times are estimates only and are not guaranteed.

ISOHOPE is not responsible for delays caused by:

  • Carriers
  • Customs processing
  • Weather events
  • High-volume shipping periods
  • Force majeure events beyond our control

4. Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Tracking updates are provided by the carrier and may take up to 48 hours to appear.

5. Incorrect Address Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout.

ISOHOPE is not responsible for:

  • Orders shipped to incorrectly provided addresses
  • Packages returned due to address errors

Orders returned for incorrect addresses are not eligible for refund or replacement.

6. Lost, Stolen, or Missing Packages

ISOHOPE is not responsible for packages that are:

  • Marked as delivered by the carrier but not received
  • Lost or stolen after delivery

If your package is marked as delivered but missing, please:

  • Contact the carrier directly
  • Check with neighbors or building management

7. Damaged Packages

If your order arrives damaged, you must notify us within 7 days of delivery by emailing support@isohope.com with:

  • Your order number
  • Clear photos of the damaged item and packaging

Approved claims will be handled according to our Return & Refund Policy.

8. International Shipping, Duties & Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Brokerage fees

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

ISOHOPE is not responsible for delays or fees related to customs processing.

9. Risk of Loss

Title and risk of loss pass to the customer once the order is transferred to the carrier.

ISOHOPE is not liable for shipping-related losses after carrier acceptance.

10. Policy Acceptance

By placing an order with ISOHOPE, you agree to this Shipping Policy, our Terms of Service, and our Return & Refund Policy.