Refund policy

ISOHOPE operates on a made-to-order model. Each item is produced specifically for the customer once an order is placed.

Because of this, all sales are final, except as expressly stated below.

1. All Sales Final

All ISOHOPE products are made to order and not eligible for returns or exchanges. We do not accept returns or issue refunds for:

  • Buyer’s remorse
  • Incorrect size selection
  • Preference changes
  • Ordering the wrong item
  • Failure to review product details before purchase
  • Delays caused by the carrier
  • Packages marked as delivered but not received

By completing a purchase, you acknowledge and agree to this policy.

2. Eligible Refunds or Replacements (Limited Exceptions)

A refund or replacement will be issued only if one of the following applies:

  • The item arrives damaged
  • The item has a manufacturing defect
  • The item received is materially different from what was ordered

Minor variations in color, placement, or sizing that naturally occur during printing do not qualify as defects.

3. Reporting an Issue

To be eligible for a replacement or refund, you must:

  • Contact us within 7 days of delivery
  • Email hello@isohope.com

Include:

  • Your order number
  • A clear description of the issue
  • Clear photo evidence showing the defect or damage

Requests submitted after 7 days of delivery will not be eligible.

4. Resolution Process

If your claim is approved:

  • We will issue a replacement item at no cost to you
    or
  • Issue a refund to the original payment method, at our discretion

We do not offer store credit in lieu of refunds unless explicitly stated.

5. No Returns Required

Approved claims do not require you to return the item.

We do not accept physical returns under any circumstances.
Please do not mail items back, as they will not be received or processed.

6. Shipping Issues

ISOHOPE is not responsible for:

  • Lost, stolen, or misdelivered packages marked as delivered by the carrier
  • Incorrect addresses entered at checkout

If a package is returned to the carrier due to an incorrect address, the order is not eligible for a refund.

7. Chargebacks & Payment Disputes

Customers agree to contact ISOHOPE directly to resolve any order issues before initiating a chargeback or payment dispute.

Unauthorized chargebacks may result in:

  • Order cancellation
  • Account restriction
  • Denial of future purchases

8. Policy Acceptance

By placing an order with ISOHOPE, you agree to this Return & Refund Policy and our Terms of Service.